Book €21
Legal · Refund Policy · Version 2.1

Refunds, reschedules, and the four windows.

The Sirkeci hall seats 150. Your booking reserves one. Here are the four tiers, same for every seat class. Mourning-period or venue-emergency cancellations are always 100% refund regardless of window. Refunds land on your card within five business days.

Effective
1 Jan 2026
Last reviewed
15 Mar 2026
Version
2.1
Processing
≤ 5 business days
The four windows

Hours before the ceremony pick the tier.

Istanbul local time. Cancellations by the brotherhood (mourning, venue emergency) override all tiers with 100% refund.

72 + hours before
100%
Full refund to card

Any reason. Seat returns to inventory. Full amount including booking fees.

24 – 72 hours
50%
Partial refund

Half back. Alternatively full-amount reschedule — handled case-by-case via support inside 48 hours.

0 – 24 hours
0%
12-month credit

No cash. 100% credit usable across any Istanbul Tourist Information booking.

After ceremony starts
None
No refund, no credit

The seat was committed. An unused reservation cannot be retroactively reversed.

01

What this policy covers.

Every ticket sold on whirling-dervish.com: standard adult ticket (€21) — single tier, no Prime/Front-row variants in API.

Not covered: tickets from other sellers or directly at the hall door. Consumer cooling-off exception for timed leisure services (legal carve-out).

02

How to request.

Step 01Find your booking

Reference: WD- + six characters.

Step 02Check window

Hours between now and ceremony start = tier.

Step 03Submit

Reply to confirmation with "refund request" in subject.

Step 04Confirm

Human review within 8 business hours.

03

What is and what isn't refundable.

✓Refundable
  • Ticket face value within tier windows.
  • Full amount on mourning-period or venue-emergency cancellations.
  • Full amount if no confirmation within 60 minutes.
  • Duplicate charges — under 24 hours.
×Not refundable
  • No-shows after ceremony starts.
  • Removal for etiquette violations (phone rings, applause, whispers during Selam).
  • Transport, hotel, onward travel.
  • Foreign-exchange margin between banks.
  • Third-party tickets sold by other operators.
04

Free reschedule window.

Free up to 48 hours before the ceremony. Inside 48 hours: handled case-by-case via support. New date within six months of original.

05

When the ceremony is cancelled.

Two non-controllable causes: a mourning period within the Mevlevi brotherhood, or a major venue issue (power loss, water damage, regulatory closure).

Full refund or free reschedule, regardless of tier. Notification by SMS and email no later than 3 hours before start. Proactive from us — no request needed.

06

Note on chargebacks.

Direct refund: 5 business days. Chargeback: 30-90 days + dispute fees both sides. Talk to us first. Unjustified chargebacks result in evidence submission and potential reinstatement plus fees.

07

Processing timeline.

0 – 8 hours

Human review. Support reads, confirms window, approves.

8 – 24 hours

Stripe submission. Refund submitted to Stripe API.

1 – 3 business days

Stripe settles. Forwarded to card network.

3 – 5 business days

Your bank posts it. Variable. EU fast, US slower, prepaid slowest.

Day 10+

Still missing? Email support — we send Stripe receipt with ARN.